Privacy Policy
This Privacy Policy explains how Lawn-A-Matic collects, uses, stores, and protects information when Subscribers and their authorized users access the Lawn-A-Matic website, Progressive Web App, native applications, customer-facing links, messaging tools, and connected services.
1. Our role
Lawn-A-Matic provides business-management software to service companies. For customer and workforce information entered by a Subscriber, the Subscriber generally determines why and how that information is used, while Lawn-A-Matic processes it to provide and secure the Platform. Subscribers are responsible for having appropriate authority to collect and process the information they place in Lawn-A-Matic.
2. Information we collect and process
2.1 Subscriber account and company information
- Company name, address, phone number, email address, website, service areas, branding, and other company profile information.
- User name, email address, phone number, role, login and security metadata, account status, and preferences.
2.2 Customer, property, scheduling, and business records
- Customer names, addresses, phone numbers, email addresses, contact preferences, notes, property and service information, jobs, estimates, invoices, payments, communications, and related operational records entered or generated by Subscribers.
2.3 Files, photos, and documents
- Photos, documents, signatures, business files, certificates, attachments, and other content that an authorized user intentionally captures, selects, or uploads through the website, PWA, or native app.
- The native app may request camera or photo-library permission only for workflows that use those device capabilities, such as job photos, document capture, or other user-initiated uploads.
2.4 Location information
When a Subscriber enables location-based crew, routing, job check-in/out, or operational features and the user grants device permission, Lawn-A-Matic may process location coordinates, accuracy information and related timestamps. Some native iOS crew-tracking functions may continue to collect location in the background when enabled and authorized by device settings. Location access can be managed in device settings, but disabling permission may limit route, time, or safety-related workflows. The specific availability of background collection depends on the app version, device operating system, permissions, and feature configuration.
2.5 Messaging data
When messaging is enabled, Lawn-A-Matic may process message content, phone numbers or email addresses, sender/recipient details, timestamps, delivery information, consent and opt-out status, and conversation history needed to deliver and manage transactional/customer-service communications.
2.6 Payments, subscriptions, and billing
Lawn-A-Matic may process invoice and payment status, subscription-plan and entitlement data, transaction identifiers, billing history, and related records. Website transactions may be processed by a connected website payment provider; where enabled, native iOS subscription transactions are processed by Apple, and Lawn-A-Matic verifies signed transaction and status information to provision access. Apple purchase receipts and refunds are managed through Apple. Payment-card details are handled by the relevant processor; Lawn-A-Matic does not intentionally store full payment-card numbers in its application database.
2.7 Integration data
When a Subscriber connects an integration such as accounting or other supported services, Lawn-A-Matic may receive, store, create, or synchronize the data and identifiers necessary to provide the requested integration.
2.8 AI-supported features
When an authorized user chooses an enabled AI feature, Lawn-A-Matic may process submitted lawn or plant photos, written descriptions, related property context and the AI-generated response through configured providers. AI results are informational and may be inaccurate; users should verify important recommendations. Unpaid trials and unpaid beta accounts may not have access to AI features.
2.9 Technical and security information
We may process IP address, browser and device information, app version, push-notification device tokens, error diagnostics, authentication activity, security events, and performance logs used to operate, troubleshoot, and protect the Platform.
2.10 Device biometrics
When Face ID or Touch ID is used to unlock a saved native-app session, biometric matching is performed by the device operating system. Lawn-A-Matic does not receive or store the user’s biometric template.
3. SMS communications and consent
Lawn-A-Matic supports service-related customer care text messages such as service reminders, scheduling updates, estimate notices, invoice notices and links, receipts, service-completion updates, and one-to-one customer service communications.
Customer-facing SMS opt-in may use a mobile phone field and an unchecked SMS consent checkbox. Consent may also be recorded by an authorized service-company user only after the Customer agreed to the applicable disclosure by phone, in person, or in writing. The standard disclosure states:
By providing your mobile phone number and checking this box, you agree to receive informational and transactional text messages from your service company through Lawn-A-Matic regarding service reminders, scheduling updates, estimates, invoices, receipts, service completion updates, and customer service communications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out of automated messages.
Customers may opt out of automated SMS messages by replying STOP, request help by replying HELP, and, where supported, opt back in by replying START from the same phone number. Lawn-A-Matic does not sell or rent mobile phone numbers, SMS opt-in data, or SMS consent records for third-party marketing or promotional use. Mobile information is shared only as needed to operate requested communications, maintain security, support the Platform, or comply with law.
4. How we use information
- Provide, maintain, personalize, and support Platform features requested by Subscribers.
- Authenticate users and protect accounts, tenant boundaries, transactions, and connected systems.
- Deliver authorized notifications and communications and enforce consent/opt-out rules.
- Process subscriptions, billing, customer payments, and accounting synchronization.
- Troubleshoot errors, investigate abuse, enforce policies, and improve reliability and security.
- Comply with contractual obligations, applicable law, and lawful requests.
5. Service providers and third-party systems
We may use service providers for cloud hosting and storage, payment processing, accounting integrations, communications delivery, maps/geocoding, email delivery, push notifications, application distribution, security, and other enabled functionality. Those providers process information as necessary to perform their services and are subject to their own legal obligations and policies. We do not sell personal information for third-party advertising.
6. QuickBooks and connected accounting data
When QuickBooks Online is connected, Lawn-A-Matic may read, create, or synchronize authorized accounting records to provide the integration. QuickBooks remains the appropriate source for official QuickBooks records and exports. Disconnecting an integration does not necessarily delete Lawn-A-Matic business records that were independently created or must be retained for legitimate business, security, contractual, or legal purposes.
7. Data storage, transmission, and retention
Data transmitted to and from Lawn-A-Matic is protected using encrypted transport where supported. Platform information and backups may be stored and processed using cloud infrastructure in the United States. We retain information for as long as reasonably necessary to provide the service, maintain legitimate business and security records, satisfy contractual or legal obligations, resolve disputes, and protect the Platform. Backup copies may persist for a limited period after primary data changes or deletion.
8. Security
We use reasonable administrative, technical, and physical safeguards, including access controls and encrypted transport. No internet-connected system can be guaranteed completely secure. Users are responsible for protecting credentials, two-factor access, recovery codes, devices, and connected accounts and for promptly reporting suspected compromise.
9. Subscriber responsibilities
Subscribers are responsible for having lawful authority to enter and process information about their Customers, employees, properties, and operations and for configuring messaging, location, payment, and integration features consistently with applicable law and their own obligations.
10. Your choices
Authorized users may manage supported account settings, messaging preferences, connected services, and device permissions through Lawn-A-Matic or their device operating system. Customers receiving SMS may use the opt-out mechanisms described above. Requests concerning Subscriber-controlled customer data should generally be directed to the service company that entered or controls that data. To request deletion or access to a Lawn-A-Matic user or company account, review Account & Data Deletion Requests or contact support@lawnamatic.com. Account and subscription cancellation are separate processes. Certain transaction, consent, audit, security, and legally required records may need to be retained after other account information is deleted.
11. Backups
We may perform periodic backups for operational continuity and disaster recovery. Backups are not guaranteed to be complete, current, available at a particular time, or restorable to a specific point in time.
12. Children
Lawn-A-Matic is business software and is not directed to children under 13. We do not knowingly solicit children under 13 to create Subscriber accounts.
13. Changes to this policy
We may update this Privacy Policy as the Platform, business practices, or law changes. The current version and effective date will be posted on this page. Material changes will be communicated when required by law.
14. Contact
Questions, privacy concerns, or suspected misuse may be sent to support@lawnamatic.com.