Refund Policy
This Refund Policy applies to subscription and platform fees charged through Lawn-A-Matic's website payment processor. Purchases billed by Apple through the App Store are subject to Apple's refund process and applicable law.
1. Subscription fees
Except where required by law or expressly approved by Lawn-A-Matic in writing, subscription fees and other platform fees are non-refundable once charged.
2. Apple App Store purchases
For subscriptions purchased through Apple, submit refund requests using Apple's refund-request process. Apple controls refunds for transactions it processed. A Lawn-A-Matic support request does not automatically cancel or refund an App Store subscription.
3. Cancellation
Canceling a subscription prevents future billing according to the cancellation confirmation shown on the website. Cancellation does not automatically create a refund for fees already charged.
4. Duplicate or incorrect charges
If you believe Lawn-A-Matic charged you twice, charged the wrong amount, or processed a charge after a confirmed cancellation, contact support@lawnamatic.com promptly so the billing record can be reviewed.
5. Unauthorized charges
If you believe a payment method was used without authorization, contact your financial institution as appropriate and notify Lawn-A-Matic support so account access and billing can be investigated.
6. Customer payments processed by subscribers
This policy does not control refunds owed by a lawn-care or service company to its own customers. Subscribers are responsible for their own customer refund policies and for refunds on transactions they collect through their connected payment account.
7. Legal rights
Nothing in this policy limits any non-waivable refund or consumer right that applies under law.