Terms of Service
These Terms of Service govern access to and use of the Lawn-A-Matic platform, including the website, Progressive Web App, native applications, customer-facing portals and links, messaging tools, and related services (the “Platform”). By creating an account, accessing or using the Platform, or starting a trial or paid subscription, you agree to these Terms and the documents incorporated below.
1. Related policies and agreements
These Terms incorporate the Privacy Policy, End User License Agreement, Acceptable Use Policy, Subscription & Billing Terms, Refund Policy, and applicable SMS Consent disclosures.
2. Definitions and business authority
- Subscriber means the business or individual that creates or maintains a Lawn-A-Matic account.
- Customer means an end customer of a Subscriber.
- User means a person authorized to access a Subscriber account.
Lawn-A-Matic is business-management software. A person creating or administering a company account represents that they have authority to act for that Subscriber. The Subscriber is responsible for its users, permissions, company settings, customer records, and use of the Platform.
3. Scope of use
The Platform may be used only for lawful business activities represented and managed through the Subscriber’s Lawn-A-Matic account. It may not be used to advertise, promote, or communicate about unrelated services, products, or business activities that are not offered or represented within that account.
4. Trials, subscriptions, billing, and refunds
Subscriptions may be purchased through the Lawn-A-Matic website or, when enabled and offered in an eligible version of the native iOS app, through Apple's In-App Purchase system. Website purchases are managed with the website payment provider; App Store purchases are managed with Apple. These billing systems are separate: an Apple-managed subscription cannot be canceled or refunded from the website billing portal, and a website-managed subscription cannot be canceled from Apple Subscriptions. If a purchase or restoration is still being verified, do not buy a second subscription to resolve it; contact support or use the applicable restoration process. Pricing, trial terms, recurring charges, plan changes, cancellation, and failed-payment handling are explained in the Subscription & Billing Terms. Refund eligibility depends on the billing provider, the Refund Policy, and applicable law.
5. Chargebacks and payment disputes
A chargeback or payment dispute does not by itself relieve a Subscriber of valid payment obligations. To the extent permitted by law and the applicable payment agreement, Subscribers may be responsible for costs incurred in responding to or collecting on disputes, including payment-processor dispute fees, administrative costs, and legal or collection costs.
6. Subscriber responsibilities
- Maintain accurate company, user, customer, scheduling, billing, tax, and service information in the Platform.
- Obtain required consent or other lawful authority for communications and information processed through the Platform.
- Comply with applicable laws, regulations, carrier rules, payment rules, and third-party platform requirements.
- Configure user roles and permissions appropriately and ensure users under the account follow these Terms.
- Review critical business, accounting, scheduling, tax, safety, and legal information rather than relying on automation without appropriate oversight.
7. Messaging compliance and anti-spam enforcement
Lawn-A-Matic supports service-related customer care communications, including service reminders, scheduling updates, estimate notices, invoice notices and links, payment receipts, service-completion updates, and one-to-one customer service communications between a service company and its customers.
Lawn-A-Matic does not provide the Platform for unsolicited bulk SMS marketing, broadcast texting, automated promotional campaigns, purchased-list messaging, lead-generation messaging, or third-party advertising. Spam, deceptive messaging, and unlawful messaging are prohibited.
Customer-facing SMS opt-in may use a mobile phone field and an unchecked SMS consent checkbox. Consent may also be recorded by an authorized Subscriber user only after the Customer agreed to the applicable disclosure by phone, in person, or in writing. The standard disclosure states:
By providing your mobile phone number and checking this box, you agree to receive informational and transactional text messages from your service company through Lawn-A-Matic regarding service reminders, scheduling updates, estimates, invoices, receipts, service completion updates, and customer service communications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out of automated messages.
Customers may opt out of automated SMS messages by replying STOP. A Customer who previously opted out may re-enable messages by replying START, YES, or UNSTOP from the same phone number where supported. Subscribers may not improperly override an opt-out. For help, Customers may reply HELP or contact their service company.
8. Subscriber data and customer records
Subscribers remain responsible for the business information they enter into Lawn-A-Matic and for having appropriate authority to collect and process information about their Customers, employees, properties, and operations. Lawn-A-Matic may process that information as necessary to provide, support, secure, and improve the service and as otherwise described in the Privacy Policy.
9. Reviews and third-party destinations
If a Subscriber enables review-solicitation or other third-party destination features, Lawn-A-Matic may facilitate requests or links, but does not create, control, edit, guarantee, or moderate content on the third-party service. Subscribers are responsible for enabling and using those features in accordance with applicable rules.
10. Integrations and QuickBooks limitations
The Platform may integrate with third-party services including accounting, payment, mapping, communications, email, cloud, and device services. Integration functionality depends on third-party availability, permissions, and APIs and may change. For QuickBooks-connected data, QuickBooks remains the appropriate source for official QuickBooks records, reporting, and exports. Subscribers should verify important synchronized information in the applicable third-party system.
11. Payments and financial records
Payment functionality may use third-party processors. Subscribers are responsible for the accuracy and authorization of customer charges, invoices, refunds, credits, tax settings, and accounting treatment. Lawn-A-Matic is not a bank, tax adviser, accountant, payment-card issuer, or substitute for professional financial advice.
12. Account and device security
Users must safeguard passwords, two-factor verification access, recovery codes, devices, and connected accounts. Subscribers are responsible for user permissions and must promptly report suspected unauthorized access. Attempts to bypass security controls, access another tenant’s data, misuse credentials, or probe private systems without authorization are prohibited.
13. Investigations, content review, and enforcement
Lawn-A-Matic is not required to monitor all content or communications. We may access, review, preserve, or investigate data and content when reasonably necessary to provide support, enforce these Terms, investigate suspected abuse or security incidents, protect users or the Platform, or comply with applicable law or lawful requests.
14. Suspension and termination
We may restrict or suspend an account or feature for non-payment, chargebacks, security risk, unlawful conduct, messaging abuse, material violation of these Terms, or threats to the Platform or other users. A Subscriber may contact support@lawnamatic.com if it believes a restriction was made in error. Access may remain restricted while a review is pending.
15. Availability, backups, and events beyond our control
We do not guarantee uninterrupted or error-free operation. Planned or emergency maintenance, network or third-party outages, cyberattacks, denial-of-service activity, natural disasters, war, civil unrest, government action, and other events beyond reasonable control may affect availability. We may perform backups for operational continuity, but backups are not guaranteed to be complete, current, or restorable to a particular point in time. Subscribers should retain independent copies of information they consider critical where practical.
16. Intellectual property and software license
Lawn-A-Matic and its software, branding, interface, documentation, and related intellectual property are owned by or licensed to Lawn-A-Matic. No ownership is transferred to a Subscriber. Software use is licensed under the EULA.
17. Disclaimers
To the maximum extent permitted by law, Lawn-A-Matic is provided on an “as is” and “as available” basis and implied warranties are disclaimed to the extent permitted by law. No feature or automation eliminates the Subscriber’s responsibility to review important business decisions and records.
18. Limitation of liability
To the maximum extent permitted by law, Lawn-A-Matic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data. Except where law prohibits a limitation, aggregate liability arising out of or relating to the Platform will not exceed the amounts paid by the Subscriber to Lawn-A-Matic during the one-month period immediately preceding the event giving rise to the claim.
19. Indemnification
To the extent permitted by law, the Subscriber agrees to defend and indemnify Lawn-A-Matic against third-party claims, liabilities, damages, and reasonable expenses arising from the Subscriber’s unlawful use of the Platform, messaging practices, content, customer relationships, or violation of these Terms, except to the extent caused by Lawn-A-Matic’s gross negligence or willful misconduct.
20. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Unless applicable law requires otherwise, venue for disputes will lie in Texas.
21. Changes to these Terms
We may update these Terms prospectively as the Platform, business practices, or law changes. The current version and effective date will be posted here. Material changes will be communicated when required by law.
22. Contact and reporting
Questions, suspected violations, or security concerns may be sent to support@lawnamatic.com.