Terms of Service
These Terms of Service govern access to and use of the Lawn-A-Matic platform. By creating an account, accessing, or using the platform, you agree to these Terms and the Privacy Policy, including during any trial period or before paying any subscription fees.
1. Definitions
- Subscriber means a business or individual that creates an account to use Lawn-A-Matic.
- Customer means an end customer of a Subscriber.
- Platform means the Lawn-A-Matic software, including any customer-facing portals and messaging features.
2. Scope of use
The Platform may be used solely in connection with the business services represented and managed through the Subscriber’s Lawn-A-Matic account. The Platform may not be used to advertise, promote, or communicate about unrelated services, products, or business activities not offered or represented within the Subscriber’s Lawn-A-Matic account.
3. Trials, subscriptions, billing, and refunds
- We may offer trials and may change trial terms at any time.
- Subscription fees are billed in advance as described at the time of purchase.
- All fees are non-refundable.
4. Chargebacks and payment disputes
A chargeback or payment dispute does not relieve a Subscriber of payment obligations. Subscribers are responsible for reimbursing Lawn-A-Matic for costs incurred in responding to or collecting on disputes, including payment processor dispute fees, administrative costs, and legal or collection fees to the extent permitted by law.
5. Subscriber responsibilities
- Maintain accurate information in the Platform.
- Obtain required consent for communications sent to Customers.
- Comply with applicable laws and third-party platform rules.
- Ensure users under the account follow these Terms.
6. Messaging compliance and anti-spam enforcement
Lawn-A-Matic supports text messaging for service-related customer care, including service reminders, scheduling updates, estimate notices, invoice notices, invoice links, payment receipts, service completion updates, and one-to-one customer service communications between a service company and its customers.
Lawn-A-Matic does not provide bulk SMS marketing, broadcast texting, automated promotional campaigns, lead generation messaging, or third party advertising. Use of the Platform to send unsolicited promotional SMS or unrelated advertising is prohibited.
Customer-facing SMS opt-in uses a mobile phone field and an unchecked SMS consent checkbox. Consent may also be recorded by an authorized service company user only after the customer agreed to the same disclosure by phone, in person, or in writing. A customer who previously opted out may reply START, YES, or UNSTOP from the same phone number to re-enable automated messages. The disclosure states:
By providing your mobile phone number and checking this box, you agree to receive informational and transactional text messages from your service company through Lawn-A-Matic regarding service reminders, scheduling updates, estimates, invoices, receipts, service completion updates, and customer service communications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out of automated messages.
Customers may opt out of automated SMS messages by replying STOP and may unsubscribe from email where an unsubscribe mechanism is provided. Subscribers may not re-enable SMS communications for a Customer who opted out unless the Customer replies START or otherwise provides a clear request to re-enable communications. Violations may result in messaging restrictions, suspension, or termination.
For help regarding messaging, reply HELP to any SMS or contact the service company directly.
SMS opt-in information and mobile phone numbers are handled in accordance with our Privacy Policy.
7. Reviews features
If a Subscriber enables review solicitation features, the Platform may facilitate requests for Customers to leave reviews on third-party platforms. Lawn-A-Matic does not create, control, edit, or moderate review content and is not responsible for review outcomes or reputational impact. Subscribers are responsible for enabling, configuring, and using review features.
8. Integrations and QuickBooks limitations
The Platform may integrate with third-party services, including Intuit QuickBooks. Integration functionality depends on third-party availability and may change. The Platform does not provide a bulk export or download mechanism for data sourced from QuickBooks. Subscribers should use QuickBooks for official records, reporting, and exports.
9. Account security
Subscribers are responsible for safeguarding usernames, passwords, and email accounts used for access and password recovery. Lawn-A-Matic is not responsible for unauthorized access resulting from compromised credentials, phishing, malware, or security failures outside of Lawn-A-Matic’s systems. If you suspect unauthorized access, notify us promptly at support@lawnamatic.com.
10. Investigations, content review, and enforcement
Lawn-A-Matic is not required to monitor content or communications transmitted through the Platform. However, Lawn-A-Matic reserves the right to access, review, and investigate data and content when reasonably necessary to enforce these Terms, investigate suspected abuse or misuse, protect the Platform and its users, or comply with applicable law or lawful requests.
11. Suspension and appeal
We may suspend or restrict access to the Platform or specific features for policy violations, suspected abuse, security concerns, chargebacks, non-payment, or compliance risk. If a Subscriber believes an account was suspended in error, the Subscriber may contact support@lawnamatic.com to request a review. During any review, access may remain restricted, and our determination will be final.
12. Availability, backups, and no warranty
The Platform is hosted using Amazon Web Services (AWS) and relies on third-party networks and services. We do not provide an independent uptime guarantee and do not guarantee uninterrupted or error-free operation. We may perform periodic backups for operational continuity, but backups are not guaranteed to be complete, current, or available at any given time, and we do not guarantee restoration to a specific point in time. Subscribers are responsible for maintaining their own copies of data they consider critical.
13. Cyberattacks and events beyond our control
We are not liable for service interruptions or downtime caused by cyberattacks, denial-of-service attacks, malicious activity, unauthorized access attempts, acts of God, natural disasters, terrorist acts, war, civil unrest, government action, or other events beyond our reasonable control, including mitigation actions taken to protect the Platform.
14. Limitation of liability
To the maximum extent permitted by law, Lawn-A-Matic is provided as is and without warranties of any kind. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total liability for claims arising out of or relating to the Platform will not exceed the amounts paid by the Subscriber to Lawn-A-Matic during the one month period preceding the event giving rise to the claim.
15. Indemnification
Subscribers will indemnify and hold harmless Lawn-A-Matic from claims, liabilities, damages, and expenses arising from the Subscriber’s use of the Platform, including messaging compliance, content provided by the Subscriber, and interactions with Customers, except to the extent caused by Lawn-A-Matic’s gross negligence or willful misconduct.
16. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Venue will be in Texas.
17. Reporting suspected violations
If you believe there has been a violation of these Terms, misuse of the Platform, or unlawful activity, report it to support@lawnamatic.com.